jaya88 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data jaya88 collects, why we collect it, how it is used, and the rights you hold as a player on our platform.
This Privacy Policy ("Policy") sets out the basis on which jaya88 ("we", "us", "our", "the Platform") collects, processes, stores, and discloses personal information obtained from users ("you", "your") who access or use the jaya88 website at jaya88.ws and all related services. This Policy should be read alongside our Terms & Conditions, which govern the broader relationship between you and jaya88.
By registering an account with jaya88, depositing funds, or otherwise using the Platform, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
jaya88 is committed to handling your personal data responsibly and securely. We collect only the information that is genuinely necessary to provide our services, process payments through channels such as bKash, Nagad, and Rocket, comply with our legal obligations, and protect the integrity of our platform for all players across Bangladesh.
Privacy at a Glance
Six commitments that define how jaya88 handles your personal information.
1. Information We Collect
jaya88 collects personal information through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and occasionally from trusted third-party partners. The categories of data we collect are described below.
Full legal name, date of birth, gender, nationality, residential address (including city â Dhaka, Chittagong, Sylhet, Khulna, etc.), email address, and mobile phone number provided at registration or during KYC verification.
Details of payment methods linked to your account, including bKash wallet numbers, Nagad account identifiers, Rocket account references, and bank account details (e.g., Dutch-Bangla Bank, BRAC Bank, City Bank). We do not store full card numbers or mobile banking PINs.
Records of games played, wagers placed, deposit and withdrawal history, bonus claims and wagering activity, and session duration. This data is essential for account management and responsible gaming monitoring.
IP address, browser type and version, operating system, device identifiers, screen resolution, referring URLs, pages visited, time spent on each page, and clickstream data collected automatically when you access the Platform.
Copies of government-issued identification (National ID, passport, or driving licence) and supporting documents submitted as part of our KYC process. These documents are stored securely and used solely for verification purposes.
Records of your correspondence with our support team, including support requests, dispute submissions, and feedback messages submitted through any contact channel.
2. How We Use Your Information
2.1 Service Delivery & Account Management
The primary purpose for which jaya88 processes your personal data is to provide and operate the Platform. This includes creating and maintaining your account, processing deposits and withdrawals, delivering game services, calculating winnings, applying bonuses, and communicating important account-related updates. Without this processing, jaya88 cannot provide its services to you.
2.2 Fraud Prevention & Security
jaya88 uses personal data â including IP addresses, device fingerprints, and transaction patterns â to detect, investigate, and prevent fraudulent activity, money laundering, identity theft, bonus abuse, and other prohibited conduct. This processing is carried out in our legitimate interest as a platform operator and is a condition of using our services.
2.3 Legal & Regulatory Compliance
Certain data processing is required to fulfil our legal obligations. This includes retaining transaction and identity records for audit purposes, responding to lawful requests from law enforcement or regulatory authorities, and enforcing our Terms & Conditions. We will disclose your personal data to authorised bodies where we are legally required to do so.
2.4 Personalisation & Marketing
With your consent (where required), jaya88 may use your gaming preferences, deposit history, and activity data to personalise promotional offers, suggest relevant games (such as cricket betting during BPL or IPL seasons), and send you marketing communications via email or SMS. You may withdraw consent for marketing communications at any time by contacting our support team.
2.5 Platform Improvement & Analytics
Aggregated and anonymised data may be used for internal analytical purposes, including understanding player behaviour, improving game offerings, optimising the user interface, and troubleshooting technical issues. Analytics data processed for these purposes cannot be used to identify individual players.
3. Sharing Your Information
jaya88 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the minimum extent necessary:
3.1 Payment Processors
To facilitate deposits and withdrawals, jaya88 shares relevant financial information with approved payment service providers operating in Bangladesh, including bKash, Nagad, Rocket, Upay, and participating banks. These providers process your payment data strictly for transaction fulfilment and are bound by their own privacy and security obligations.
3.2 Game Providers
jaya88 integrates games from third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as a pseudonymous player identifier and session token) necessary to deliver game functionality. They do not receive your full identity or payment details.
3.3 Identity Verification Services
To fulfil our KYC obligations, jaya88 may engage third-party identity verification providers. These providers process the documents you submit for verification purposes only and are contractually prohibited from using your data for any other purpose.
3.4 Legal Authorities
jaya88 will disclose personal data to law enforcement agencies, courts, or regulatory bodies when required by applicable law or a valid legal order. In such cases, we will disclose only the minimum information required and will notify you where permitted by law.
Third-Party Links: The jaya88 Platform does not contain links to external websites. If you navigate away from our Platform independently, any data you provide to third-party sites is governed exclusively by their own privacy policies. jaya88 bears no responsibility for third-party data practices.
4. Cookies & Tracking Technologies
jaya88 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:
Strictly Necessary Cookies
These cookies are essential for the Platform to function. They maintain your login session, remember your language preference, and ensure secure navigation between pages. These cookies cannot be disabled without impairing core functionality.
Performance & Analytics Cookies
These cookies help us understand how players interact with the Platform â for example, which pages are visited most frequently and where errors occur. The data collected is aggregated and does not identify individual users. We use this information solely to improve Platform performance and user experience.
Functional Cookies
Functional cookies remember choices you have made (such as game preferences or display settings) to provide a more personalised experience. They do not track your activity across other websites.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the availability or performance of some Platform features. Continued use of the Platform following notice of our cookie practices constitutes consent to their use as described in this Policy.
5. Data Retention
jaya88 retains personal data only for as long as is necessary for the purposes described in this Policy or as required by applicable law. Our general retention principles are as follows:
Account & Transaction Records
Identity information, KYC documents, and financial transaction records are retained for a minimum period following account closure in accordance with our anti-money-laundering and record-keeping obligations. After this period, records are securely deleted or anonymised.
Communications Records
Support correspondence and dispute records are retained for a reasonable period following resolution of the matter to which they relate, after which they are securely deleted.
Cookie & Analytics Data
Session cookies are deleted automatically when you close your browser. Persistent analytics cookies expire according to their configured lifespan (typically 12 months from the date of last activity). Anonymised analytics data may be retained indefinitely as it cannot be linked to any individual.
When the retention period for a category of data expires, jaya88 will securely delete or irreversibly anonymise that data so that it can no longer be associated with any identifiable individual.
6. Your Data Rights
As a jaya88 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at the email address in the footer.
- Right of Access: You may request a copy of the personal data jaya88 holds about you, together with information about how it is being used.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
- Right to Erasure: You may request deletion of your personal data where we no longer have a legitimate reason or legal obligation to retain it. Note that certain data must be retained under applicable law and cannot be deleted on request.
- Right to Restrict Processing: In certain circumstances, you may request that we limit our use of your personal data while a dispute or correction request is being resolved.
- Right to Object: Where we process your data based on legitimate interests (including direct marketing), you may object to that processing at any time.
- Right to Data Portability: Where technically feasible, you may request a structured, machine-readable copy of personal data you have provided to us.
jaya88 will acknowledge all data rights requests within a reasonable timeframe and aim to fulfil or respond to them within 30 days. We may request proof of identity before processing any request to ensure that personal data is not disclosed to an unauthorised party.
7. Data Security
jaya88 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
Technical Safeguards
- SSL/TLS encryption on all data transmission between your device and our servers.
- Encrypted storage of sensitive personal and financial data at rest.
- Firewalls, intrusion detection systems, and regular security audits.
- Access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
- Regular vulnerability assessments and penetration testing of Platform infrastructure.
Organisational Safeguards
All jaya88 personnel with access to personal data are subject to confidentiality obligations. We provide regular privacy and security training to staff. Third-party service providers who process data on our behalf are required to maintain equivalent standards of data protection and are bound by contractual data processing agreements.
Your Responsibility: While jaya88 implements robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. Do not share your password with anyone. If you suspect unauthorised access to your account, contact our support team immediately.
8. Changes to This Policy
jaya88 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your information. Continued use of the Platform following publication of any revised Policy constitutes your acceptance of the changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jaya88 handles your personal data, please contact our support team using the email address displayed in the footer of this page. We aim to acknowledge all privacy-related enquiries within 72 hours (Bangladesh Standard Time, UTC+6).
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